ORDERING, SHIPPING, PAYMENT & RETURNS
Ordering, Shipping and Customer Service
Four Easy Ways to Order
All payments must be in US dollars drawn on a US bank. We accept bank checks, personal checks, MasterCard and Visa. For credit card orders, remember to include your name as it appears on the credit card, the account number; the expiration date and the Security Code on the back.
The prices in this catalog reflect prices current at the time of catalog printing. We endeavor to hold prices as low as possible for as long as possible, however we do reserve the right to change prices as necessary.
If you have a special request we will do our best to accommodate it. Due to limited supply of many Ayurvedic herbs, we may be out of one or more herbs from time to time. We value each customer and stand behind our products. If you have questions about your order, please call the Herb Department to discuss it. All sales are final. However, defective items will be replaced if you notify us of the defect within 7 days of receipt.
Order Fulfillment, Shipping and Delivery
We ship in-stock items within 1 to 2 days. We are open Monday thru Friday. We ship UPS ground or US Mail. Shipments outside the USA are shipped US Air Mail, which is a higher rate than those within the USA; Canada has the choice of UPS or US Mail. we reserve the right to adjust the shipping cost if the cost to ship is more then what is quoted when ordering on the phone. There are usually customs charges for these shipments and they can be quite an expense. Please be prepared to pay for these additional charges upon receipt of your package.
Some items, particularly supplements but not limited to them, may be subject to customs charges and fees. The product recipient is responsible for these charges. Please check with your local laws as they apply to the products you are ordering.